Effective Date: October 10, 2026
Last Updated: October 10, 2026
Website: https://seikocarservices.com

1. Introduction

Seiko Car Services (“Seiko,” “Company,” “we,” “us,” or “our”) is a mobile automotive detailing service operating in Minnesota. We provide vehicle cleaning, interior detailing, exterior washing, vehicle appearance maintenance, and other related automotive care services.

We are committed to protecting the privacy, confidentiality, and security of individuals who interact with our business, including customers, prospective customers, employees, independent contractors, service providers, and website visitors.

This Privacy Policy explains how personal information is collected, processed, used, stored, disclosed, and protected when individuals interact with our website, request services, communicate with our representatives, use our automated communication systems, or participate in our operational SMS notification programs.

Our business utilizes automated technologies, including Seiko Connect, to facilitate customer communications, service scheduling, internal dispatching, and business operations.

By using our website or requesting services, you acknowledge that you have been provided access to this Privacy Policy. Where required by applicable law, we obtain separate consent for specific activities.

2. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

• Our official website and online contact forms

• Customer service requests and appointment submissions

• Telephone calls and customer support interactions

• Automated AI-assisted telephone systems

• SMS and other electronic communications

• Service appointments and on-site detailing operations

• Payment processing and billing activities

• Employee and independent contractor onboarding

• Internal scheduling, dispatching, and operational systems

• Customer reviews, feedback, and service-related inquiries

This Policy applies to information collected both electronically and during in-person interactions.

3. Categories of Information We Collect

3.1 Personal Identification Information

We may collect names, telephone numbers, email addresses, billing information, service addresses, and other contact details provided during the booking or service process.

3.2 Vehicle Information

We may collect information necessary to provide automotive detailing services, including:

• Vehicle make, model, and year

• Vehicle color and body style

• Vehicle condition and cleanliness

• Interior material types

• Existing scratches, dents, stains, or other visible damage

• Special cleaning requirements

• Photographs documenting vehicle condition

• Other vehicle-related information voluntarily provided by the customer

Vehicle identification numbers and license plate numbers may be collected when reasonably necessary for service documentation, dispute resolution, or legitimate business operations.

3.3 Appointment and Service Information

We may collect requested services, appointment dates, appointment times, service locations, special instructions, booking history, cancellation information, and communications concerning service completion.

3.4 Payment and Transaction Information

We may collect transaction amounts, invoices, payment status, refunds, and limited billing information.

When third-party payment processors are used, payment card information may be processed directly by those providers. We do not require customers to provide complete payment card credentials through ordinary SMS communications.

3.5 Website and Technical Information

Depending on the technology used on our website, we may collect IP addresses, browser information, device types, referral sources, approximate geographic location, website interactions, and cookie-related information.

We use such information only where applicable and in accordance with relevant privacy requirements.

3.6 Communications Information

We may collect records of customer inquiries, appointment requests, customer service communications, SMS messages, telephone call metadata, and interactions with automated customer assistance systems.

Where calls are recorded or transcribed, appropriate notice and consent procedures will be used as required by applicable law.

3.7 Detailer and Contractor Information

For authorized service personnel, we may collect:

• Names and business contact information

• Telephone numbers

• Assigned jobs and service availability

• Scheduling preferences

• Work-related communications

• Assignment acceptance and completion records

• SMS consent and opt-out records

• Information reasonably necessary for business administration

4. How We Collect Information

We may obtain information directly from individuals, through website submissions, telephone conversations, service appointments, customer support interactions, and approved automated communication systems.

Information may also be generated during the ordinary operation of our business, such as appointment confirmations, service completion records, or dispatch assignments.

We may receive information from authorized payment processors, scheduling platforms, service providers, or referral partners where permitted by law.

5. How We Use Personal Information

We process information for legitimate business purposes, including:

Service Delivery

To receive, schedule, coordinate, and complete vehicle detailing appointments.

Customer Communication

To respond to inquiries, confirm service requests, provide appointment updates, and communicate necessary service information.

Operational Dispatching

To assign service requests to authorized detailers and provide the information necessary to perform assigned work.

Billing and Payments

To generate invoices, process payments, maintain transaction records, and administer refunds where applicable.

Quality Assurance

To investigate customer concerns, review service quality, document vehicle condition, and improve customer experiences.

Safety and Fraud Prevention

To identify potentially fraudulent transactions, protect business systems, and investigate legitimate operational or security concerns.

Legal Compliance

To comply with applicable laws, respond to lawful requests, maintain necessary records, and resolve disputes.

Business Improvement

To evaluate operational performance, improve scheduling, and develop more efficient service processes.

6. Seiko Connect and Automated Communication Technology

Seiko Car Services may utilize Seiko Connect, an AI-assisted communication and automation system supporting customer service and operational management.

Seiko Connect may assist with:

• Answering customer inquiries

• Gathering appointment information

• Identifying requested detailing services

• Recording customer preferences

• Organizing incoming service requests

• Routing information into internal management systems

• Facilitating communications between customers and authorized personnel

Information collected through Seiko Connect may be transferred to authorized business software and automation platforms for processing.

AI-assisted responses may occasionally be incomplete or inaccurate. Customers should verify important appointment information, service pricing, and scheduling details before relying on automated responses.

Seiko Car Services remains responsible for its business operations and does not represent that automated systems can independently guarantee appointment availability, pricing accuracy, or service outcomes.

7. SMS Messaging and Internal Dispatch Notifications

Seiko Car Services operates an SMS communication program supporting internal detailing assignments and operational coordination.

Authorized detailers who voluntarily enroll may receive notifications containing:

• New job assignments

• Service addresses and appointment times

• Vehicle descriptions

• Requested detailing packages

• Relevant customer instructions

• Schedule changes

• Job cancellations

• Operational updates

These messages are sent to facilitate business operations.

Our internal SMS number may differ from the public telephone number customers use to contact Seiko Car Services.

Participation in the SMS notification program requires appropriate consent.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

We do not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

8. Customer Appointment Messages

Where customers separately consent or where applicable law otherwise permits, we may communicate service-related information through SMS, email, or telephone.

Such communications may include booking confirmations, appointment reminders, service updates, arrival notifications, and responses to customer inquiries.

Consent to receive marketing messages, where applicable, is obtained separately from consent to receive operational or transactional messages.

We do not treat submission of a telephone number as automatic consent to receive recurring promotional messages.

9. Consent Management

Where consent is required, Seiko Car Services seeks to obtain it before sending covered automated communications.

We may document:

• The telephone number associated with consent

• The date and time consent was provided

• The enrollment method

• The disclosure presented at enrollment

• The type of communications authorized

• Subsequent opt-out requests

Individuals may withdraw SMS consent by replying STOP to applicable messages.

Withdrawal of consent does not retroactively affect communications lawfully sent before the withdrawal.

10. Sharing and Disclosure of Information

We may disclose limited personal information to authorized individuals or organizations when reasonably necessary to operate our business.

Authorized Detailers

Assigned service personnel may receive customer names, appointment locations, vehicle descriptions, and relevant service instructions necessary to complete requested work.

Technology and Infrastructure Providers

We may use authorized providers for website hosting, cloud storage, telecommunications, automation, scheduling, and related operational services.

Payment Processors

Payment information may be processed by authorized third-party payment services.

Legal and Regulatory Authorities

Information may be disclosed when required by law, lawful legal process, or an applicable regulatory obligation.

Business Transactions

Information may be transferred in connection with a legitimate merger, acquisition, restructuring, or sale of business assets, subject to applicable legal requirements.

We do not sell customer information or SMS consent records to data brokers or third-party marketing organizations.

11. Confidentiality of Customer Information

Employees, contractors, and authorized detailers are expected to use customer information only for legitimate business purposes.

Service addresses, customer telephone numbers, vehicle details, and appointment information must not be disclosed to unauthorized individuals.

Access to customer information should be limited to personnel whose responsibilities require that information.

12. Vehicle Photographs and Service Documentation

Seiko Car Services may photograph vehicles before, during, or after service appointments for purposes such as:

• Documenting pre-existing vehicle conditions

• Recording completed detailing work

• Supporting customer service inquiries

• Resolving service-related disputes

• Maintaining internal quality records

We will obtain any additional consent required before using identifiable customer information, license plates, or private property in promotional materials.

Where required, marketing use of customer vehicle photographs will be subject to separate permission.

13. Cookies and Website Analytics

Our website may use cookies or similar technologies to support website functionality, understand visitor interactions, and improve website performance.

Depending on the services implemented, these technologies may collect technical information such as browser type, approximate location, or pages visited.

Where legally required, visitors will be provided appropriate choices regarding nonessential cookies and tracking technologies.

14. Data Security

We seek to maintain reasonable administrative, technical, and organizational safeguards appropriate to the information we process.

These safeguards may include access restrictions, authentication controls, limited personnel access, secure communications, and appropriate vendor management.

No electronic transmission or storage system can be guaranteed completely secure.

Individuals should avoid sending sensitive financial credentials, passwords, or unnecessary personal information through ordinary SMS.

15. Data Retention

We retain personal information only for as long as reasonably necessary to support business operations, comply with legal obligations, maintain accurate transaction records, investigate disputes, and enforce legitimate business rights.

Retention periods may vary depending on the category of information and applicable requirements.

When information is no longer reasonably necessary, we seek to delete, anonymize, or otherwise securely dispose of it, subject to lawful retention obligations.

16. Individual Privacy Rights

Depending on applicable law, individuals may have rights to request access to certain personal information, seek corrections, request deletion, or exercise other available privacy choices.

Requests may be submitted using the contact information provided below.

We may need to verify a requester’s identity before fulfilling certain requests.

Some information may be retained where required or permitted by law.

17. Children’s Privacy

Our services are intended for individuals legally capable of arranging vehicle services or authorized to act on behalf of a vehicle owner.

We do not knowingly solicit personal information from children under 13 through our website or service systems.

If we learn that personal information was collected from a child in violation of applicable law, we will take appropriate steps to address the information.

18. Third-Party Websites and Services

Our website may contain links to external services, payment providers, or other third-party websites.

Seiko Car Services is not responsible for the independent privacy practices of websites or services that we do not control.

Visitors should review the privacy policies of external providers before submitting personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or applicable law.

The updated policy will be published on our website with a revised effective date.

Where required, additional notice or consent will be provided for material changes.

20. Contact Information

For privacy questions, information requests, or concerns regarding personal data, contact:

Seiko Car Services

Website: https://seikocarservices.com

Email: Signalmarketingllc@gmail.com

Telephone: (651) 500-4046

SMS Assistance: Reply HELP to an applicable program message.

SMS Opt-Out: Reply STOP to an applicable program message.